In the event that any warranty service is necessary, please see Ember's Warranty Policy for further details.
Reset mug by holding power 15secs or until flashes red. Found information on ember support site stating method as mentioned in original post.
#EMBER TRAVEL MUG 2 RESET CAP UPDATE#
Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. Attempted to update from ver 393/0 and failed 50 or 60 every time on iPhone iOS 15.7.2. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. To request a return authorization, please contact Customer Service here. To obtain warranty service, a return authorization must be requested from our customer service team. Our smart heated travel mug allows you to set an exact drinking temperature and keeps it there for up to 3 hours, so your coffee is never too hot, or too cold. Save for later Need some help Contact us. Pick up, in store: Tue, Jun 13 at Apple Crabtree Valley Mall Add to Bag Need a moment Keep all your selections by saving this device to Your Saves, then come back anytime and pick up right where you left off. After a red light reset is done, you will have to forget the "Ember Ceramic Mug" from the Bluetooth settings on your mobile device in order to re-pair it. Delivers to 23917 Jun 9 - Jun 12 8.00 Jun 12 - Jun 13 Free Order now. Please note, a reset will disconnect the Ember if it was previously paired to your mobile device. Once you see these colors, let go of the power button and allow the Ember's LED to pulse back to white confirming the reset was successful. The Ember's LED will first blink blue, then yellow, then red to indicate it is being reset.
Tried resetting the mug and reinstalling the app several times but nothing.
#EMBER TRAVEL MUG 2 RESET CAP ANDROID#
I tried to update it using my Mi Mix 3 with Android 10 but it would always get stuck in 2. To reset the Ember, press and hold the power button on the bottom of the mug for about 15 seconds. I had the same problem but I found a workaround to update the firmware. Typically, this will recalibrate any data that may be causing the issue. If you are experiencing difficulties with your Ember, a reset can bring the Ember back to its factory settings. There are a few reasons we may suggest resetting the Ember.
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